PC Support Technician 09092025

SC - Myrtle Beach

Description

 Fully embrace B&C Service Excellence Initiative by demonstrating “customer-first” actions for all internal and external customers and accepting responsibility and accountability for demonstrating empowerment decisions and actions during daily work
 Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with computer-related technologies.
 Interview user to collect information about problem and lead user through diagnostic procedures to determine source of error
 Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to other technical staff
 Log and track calls using problem management database, and maintain history records and related problem documentation.
 Instruct users in use of equipment, software, and manuals
 Manage, maintain and test Executive Boardroom AV equipment and computer systems on a daily basis
 Replace/upgrade defective or inadequate hardware and software
 Maintain inventory, including warranty information, end user application usage and machine configuration
 Work on a Help Desk on-call rotation at least one week/weekend a month to include evenings and after hours.
 Write a monthly IT newsletter covering various topics from best practices to cyber security for distributed to company employees.
 Maintain toner inventory for all printers and properties.
 Promote a synergistic relationship between customers, employees and other divisions.
 Maintain appropriate personal development.
 Adhere to Company policies.
 Observe and enforce proper safety procedures.
 Exhibit a high level of personal organization and time management.
 Ensure timely completion of special projects and other duties as assigned.
 Maintain personal integrity at all times and in all matters.
 Perform all other duties as assigned by reporting leader.

Education

Associate's Degree in Computer Science or related field

Experience

Minimum 1-3 years in work related field

Certifications

Valid driver’s license, A+ Certification and Network + certifications

Other Requirements

Special Physical Requirements of the Job:
• Walk, use of hands and fingers, handle or feel objects, tools or controls, reach with hands and arms, climb ladder/stairs, balance, stoop, kneel, crouch, talk, hear.
• Routinely lift or move up to 25 lbs. at least 51% of the time
• Required to work flexible schedule based on the needs of the business
Specific Vision Requirements Include:
• Close, distance and color vision
• Ability to adjust focus
Special Skills:
• Broad understanding of server and desktop virtualization.
• Experience with SCCM, VMware Horizon and App Volumes is a plus.
• Excellent communication skills, including verbal and written, and listening ability.
• Positive and effective customer service skills
• Self-starting individual with ability to manage his/her own time and appropriately prioritize needs
• Ability to handle more than one project at a time.
• Problem Solving
• Ability to work under pressure
• Be proficient in Microsoft Office Suite.